Terms of Service

By accessing or using the Gravun platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a binding legal agreement between you ("Customer" or "you") and Gravun, Inc. ("Gravun," "we," or "us").

Gravun provides a cloud-based field service management and CRM platform that includes job scheduling, dispatch management, invoicing, payment processing, customer relationship management, AI-powered automation tools, and related features (collectively, the "Service").

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3.1 Account Creation: To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security: You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to maintain account security.

3.3 Account Eligibility: You must be at least 18 years old and have the legal capacity to enter into contracts to use the Service. The Service is intended for business use only.

3.4 Account Suspension: We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk to the Service or other users.

4.1 Subscription Fees: Access to the Service requires payment of subscription fees as described on our pricing page. All fees are quoted in US dollars and are exclusive of applicable taxes.

4.2 Billing: Subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

4.3 Payment Processing: Payments are processed by Stripe, Inc. By providing payment information, you authorize Gravun to charge your payment method for all fees incurred.

4.4 Refunds: We offer a 14-day free trial. After the trial period, subscription fees are non-refundable except as required by applicable law or as expressly stated in these Terms.

4.5 Price Changes: We reserve the right to change our pricing with 30 days' advance notice. Continued use of the Service after the price change takes effect constitutes acceptance of the new pricing.

4.6 Taxes: You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities in connection with your use of the Service.

You agree not to use the Service to:

- Violate any applicable laws, regulations, or third-party rights - Transmit spam, unsolicited communications, or bulk messaging without recipient consent - Upload, transmit, or distribute malware, viruses, or other harmful code - Attempt to gain unauthorized access to the Service, other accounts, or Gravun's systems - Scrape, crawl, or extract data from the Service without written permission - Reverse engineer, decompile, or disassemble any part of the Service - Use the Service to store or transmit illegal content, including content that infringes intellectual property rights - Interfere with or disrupt the integrity or performance of the Service - Impersonate any person or entity or misrepresent your affiliation with any person or entity - Use the Service for any purpose that competes with Gravun's business

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account.

6.1 Customer Data: You retain all ownership rights to the data you input into the Service ("Customer Data"). You grant Gravun a limited, non-exclusive license to use Customer Data solely to provide and improve the Service.

6.2 Data Processing: Gravun will process Customer Data in accordance with our Privacy Policy and applicable data protection laws. We act as a data processor for Customer Data and you act as the data controller.

6.3 Data Security: We implement industry-standard security measures to protect Customer Data. See our Security page for details.

6.4 Data Export: You may export your Customer Data at any time through the Service's export functionality. Upon account termination, we will make your data available for export for 30 days.

6.5 Data Deletion: Upon your request or account termination, we will delete your Customer Data within 90 days, except where retention is required by law.

7.1 Gravun's IP: The Service, including all software, algorithms, designs, text, graphics, and other content created by Gravun, is owned by Gravun and protected by copyright, trademark, patent, and other intellectual property laws. These Terms do not grant you any rights to Gravun's intellectual property except the limited right to use the Service as described herein.

7.2 Feedback: If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant Gravun a perpetual, irrevocable, royalty-free license to use such Feedback for any purpose without compensation to you.

7.3 Trademarks: "Gravun" and the Gravun logo are trademarks of Gravun, Inc. You may not use our trademarks without our prior written consent.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that: (a) the Service will meet your specific requirements; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) the results obtained from using the Service will be accurate or reliable; or (d) any errors in the Service will be corrected.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GRAVUN, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

GRAVUN'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO GRAVUN IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

These limitations apply regardless of the legal theory on which the claim is based and even if Gravun has been advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless Gravun and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your Customer Data.

11.1 By You: You may cancel your subscription at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of your current billing period.

11.2 By Gravun: We may suspend or terminate your access to the Service immediately, without notice, if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law.

11.3 Effect of Termination: Upon termination, your right to use the Service will immediately cease. Sections 6, 7, 8, 9, 10, 12, and 13 will survive termination.

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Arbitration: Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Austin, Texas. The arbitrator's decision shall be final and binding.

Class Action Waiver: You agree to resolve disputes with Gravun on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

Exception: Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

13.1 Entire Agreement: These Terms, together with our Privacy Policy and any applicable Order Forms, constitute the entire agreement between you and Gravun regarding the Service.

13.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.3 Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13.4 Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

13.5 Notices: We may provide notices to you via email to the address associated with your account. You may provide notices to us at [email protected].

13.6 Force Majeure: Neither party will be liable for delays or failures in performance resulting from causes beyond their reasonable control.

For questions about these Terms, please contact us:

Gravun, Inc. Legal Department Email: [email protected] Address: 1234 Business Ave, Suite 100, Austin, TX 78701

For billing inquiries: [email protected] For security concerns: [email protected] For privacy matters: [email protected]