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The Gravun Blog

Insights, guides, and case studies for field service businesses that want to grow faster.

Featured · AI & Automation

How an AI Receptionist Answered 400 Calls in One Month for a 5-Person HVAC Company

James Whitfield's electrical business was missing calls during peak season. After deploying Gravun's AI Receptionist, his team stopped losing leads to voicemail — permanently.

400
calls handled by AI
in a single month
Business Growth

Why 1,200 Service Businesses Switched from ServiceTitan to Gravun in 2024

ServiceTitan charges $398/month minimum and requires a 12-month contract. Here's what businesses found when they made the switch — and what surprised them most.

March 15, 20257 min read
AI & Automation

Stop Chasing Unpaid Invoices: How AI Follow-Up Recovers 23% More Revenue

The average field service company has $8,400 in outstanding invoices at any given time. Gravun's AI Collections Agent changes that — automatically.

March 8, 20254 min read
Field Service Tips

Route Optimization 101: How to Save 2 Hours of Drive Time Per Technician Per Day

Fuel costs, overtime, and wasted windshield time are killing your margins. Here's how smart routing — powered by AI — changes the math.

February 28, 20256 min read
Business Growth

The Customer Portal ROI: How Self-Service Reduces Support Calls by 60%

When customers can track their job, view invoices, and pay online without calling your office, your team gets 2 hours back every day. Here's the data.

February 18, 20255 min read
Product Updates

Introducing AI Employees: The First AI-Native Workforce for Field Service Businesses

Today we're launching AI Employees — purpose-built AI agents that handle specific business functions 24/7. Meet the AI Receptionist, Dispatcher, Sales Assistant, and Collections Agent.

February 5, 20258 min read
Case Studies

Case Study: Webb HVAC Solutions Grew Revenue 40% in 6 Months Using Gravun

Marcus Webb was running his HVAC company on spreadsheets and sticky notes. 6 months after switching to Gravun, his revenue was up 40% and he was working fewer hours.

January 22, 202510 min read
Field Service Tips

The 8 KPIs Every Field Service Business Should Track (And Most Don't)

First-time fix rate, technician utilization, customer acquisition cost — most field service owners track revenue and nothing else. Here's what the best operators measure.

January 10, 20257 min read

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